Right of withdrawal

Returns due to manufacturing defects.

The User may return to Santorini Sunglasses ®, free of charge, any product that presents a manufacturing defect. Taking into account the nature of the contracted products, the User will have a term of one month from when he became aware of the lack of conformity of the product to communicate to Santorini Sunglasses ® their lack of conformity with them. If this period is exceeded, any damages will be assumed by the User.

The return of products that have manufacturing defects in them, will not entail any additional cost to the User.

In order to formalize the return, the User must contact Santorini Sunglasses within a one-month period by means of the following form https://santorinisunglasses.com/en/contact indicating the product or products to be returned, attaching a photograph and a detailed list of defects found therein.
Once Santorini Sunglasses ® has received the communication from the User, it will inform you within 3 -5 working days whether or not to return the product. In case of return, Santorini Sunglasses ® will indicate to the User the form of collection or shipment to their offices / warehouses of the defective product.

Each product to be returned must be unused and with all its labels, packaging and, if applicable, original documentation and accessories that come with it. If this is not done by the User, Santorini Sunglasses ® reserves the right to refuse the return.

Once received the product and verified the defects, Santorini Sunglasses ® will give the User the possibility to replace the product with another of identical characteristics, unless this option is objectively impossible or disproportionate for Santorini Sunglasses ®.

In the event that, due to lack of stock, another product of identical characteristics can not be dispatched, the User may choose between resolving the contract (ie refunding the amounts paid) or requesting the dispatch of another model that the User voluntarily chooses.

The delivery of the product of identical characteristics or the new model that the User chooses, as appropriate, will be made within the next 3-5 working days from the date that Santorini Sunglasses ® confirmed to the User the replacement of the defective product or the shipment of the new model.
The replacement, the sending of a new model or the termination of contract will not involve additional expenses for the User.

If the User resolves the contract, Santorini Sunglasses ® will carry out the refund of the total amount paid to the User for the purchase of the defective product.

Santorini Sunglasses ® informs Users that the term of the return of the amounts paid will depend on the method of payment that the User would have used when buying the product:

If the User has made the payment by credit / debit card, Santorini Sunglasses ® will refund the amount paid within 15 calendar days of the User deciding to terminate the contract.

If the User has made the payment through PayPal / Stripe, Santorini Sunglasses ® will refund the amount paid within 24-48 business hours of the User deciding to terminate the contract.


Discontinuation.

In the event that the User is not satisfied with the products received in his order, the User, in accordance with the General Law for the Defense of Consumers and Users, will have a period of fifteen (15) calendar days to return the entire of the order or, if you prefer, you can return any of the products that made up the total order and all this without penalty and without having to indicate the reasons.

However, the User will be responsible for the direct cost of returning to Santorini Sunglasses ®, whether it returns the order in full or if it decides to return only some of the products of the order.

In order to formalize the return, you must contact Santorini Sunglasses ® at the address, sending completed the withdrawal form that accompanies these Terms and Conditions as ANNEX 1. Upon receipt of such communication, Santorini Sunglasses ® will indicate the way to send the order to their offices or warehouses.

The User may send the product to the following offices / warehouses of Santorini Sunglasses ®:
- Office in Spain: Inver Europa 1229 S.L, C / pagel 12 03540 Alicante.
- Office in Venezuela: Inverlink 1229 C.A, Calle Negrín Edificio Pasaje el Recreo Building 1 Office 11, Sabana Grande Postal Code 1050, Caracas.
- Office in USA: Wholersonline7 Inc., 6432 SW 22 CT Miramar FL 33023

Santorini Sunglasses ® is not responsible for the courier company that the User contracts for the return of the order. In this regard, Santorini Sunglasses ® recommends the User to require the courier company to provide proof of delivery once the courier has deposited the product in the offices of Santorini Sunglasses ®, so that the User is aware that the product has been delivered correctly to Santorini Sunglasses ®.

Santorini Sunglasses ® is not responsible for the address where the User sends the order for its return. It should always be in our offices in the case of Europe, Latin America or USA.

The costs of returning the order (such as shipping costs through courier companies) will be borne directly by the User.

The product must be unused and with all its labels, packaging and, if applicable, original documentation and accessories that come with it. Failure to do so by the User or if the product has suffered any damage, the User agrees that the product may suffer a depreciation or that Santorini Sunglasses ® may refuse the return.

Once Santorini Sunglasses ® proves that the order is in good condition, Santorini Sunglasses ® will proceed to return all of the amounts paid by the User.

If the User decides to return the order in full, Santorini Sunglasses ® will return to the User all the amounts that he has paid (excluding shipping costs).

If the User only wishes to return one or some of the products that were part of the order, Santorini Sunglasses ® will not be able to refund the shipping costs that the User has paid for the entire order.

Santorini Sunglasses ® informs Users that the term of return of the amounts paid will depend on the method of payment that the User would have used when buying the product:

If the User has made the payment by credit / debit card, Santorini Sunglasses ® will refund the amount paid within 15 calendar days of the User deciding to terminate the contract.

If the User has made payment through PAYPAL / STRIPE, Santorini Sunglasses ® will refund the amount paid within 24-48 business hours of the User deciding to terminate the contract.

In any case, Santorini Sunglasses ® will refund the amounts paid as soon as possible and, in any case, within 15 calendar days following the date on which the User has informed of his decision to withdraw from the contract.

Product Change Policy
Santorini Sunglasses ® does not accept the exchange between a product purchased by the User for another product that is offered on the Website.